Application Guide
Access our agent application centres, find out how to submit and modify student applications online, and track application statuses.
Contents in this guide
Managing your applicants
Applicants can register and submit applications themselves.
International applicants who self register and complete their own applications are prompted to select an agency from a list of approved agencies/providers.
If they do so, the applicant will be asked to confirm their selection.
After the agency/provider has been confirmed by the applicant, the agency/provider will be able to view the applicant’s academic history and programme applications.
- Agents may delete applications that have not been submitted.
- Agents may withdraw submitted applications.
- Agents cannot accept or decline an offer of place in a programme made to an applicant.
Important Note: Applicants may accept or decline an offer of place - agents are not able to accept or decline an offer of place for their applicants.
Applicants can accept or decline an offer of place by going to the following website and logging in with their login details: https://applytostudy.auckland.ac.nz. Please ensure you communicate this URL to the applicant (it is also provided in the offer letters).
Note: applicants will require login details to accept or decline their offer (See next section Login details for applicants for more information).
Login details are provided to applicants according to the way their applications were received and any agency requirements.
- If your applicant has self-registered then he/she will have login details already.
- If you have registered your applicant, login details will be sent to them once an application is submitted (unless your agency is approved to delay login details going out until after an offer is made).
- If your agency is set up to prevent offer letters going to their applicants, login details will be sent to your applicants 24-48 hours after an offer is made. This allows you that time to advise your applicant of any offers in advance of any communications from the University.
If an applicant does not receive login details they can select ‘I forgot my password’ and use their email address to retrieve a temporary password.
If your agency initially registered the applicant, you can update their personal details through your ATS Agent Application Centre.
Applicants who self register cannot have their personal information updated by their representative agent/provider. If the applicant’s personal information is incorrect:
- ask the applicant to update their own record (see section Login details for applicants in this guide) or
- contact the University for assistance on int-questions@auckland.ac.nz
Agents receive all acknowledgements and offer letters for their applicants. These are usually copied to the applicant as well.
If your agency wishes to prevent these letters from going to the applicant then you must contact the International Office at int-marketing@auckland.ac.nz so that it can be set up.
Communications relating to applicants who self register and nominate an agency will be sent to the email address of the primary contact of the agency.
Two-and-a-half years after the initial link to your agency, the link between the applicant and your agency will automatically expire. This means that the applicant will no longer be visible in your ATS Agent Application Centre.
If the applicant wishes to reinstate the relationship with your agency, the applicant and your agency need to complete Form B – Agent Appointment (See Appendices in this guide) and email it to the International Office at int-marketing@auckland.ac.nz
An applicant may only be linked to one agency at any given time. If two agencies lay claim to the same applicant, the system will place a hold on the applicant. This means:
- Only the original agency will be able to see all the applications associated with the applicant and action applications until the issue is resolved by the International Office.
- The last agency to lay claim to the applicant will not be able to view the applicant in the ATS Agent Application Centre.
Resolving this scenario: If an applicant wishes to be represented by the last agency, the applicant along with the original agency and the last agency need to complete Form A – Change of Agent (See Appendices) and email it to int-marketing@auckland.ac.nz.
The agent whom the applicant wishes to cease relationship with, will no longer be able to view the applicant in their ATS Agent Application Centre.
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